This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in hospitality services, food and beverage.
Possible job titles include:
- food and beverage attendant
- front desk receptionist
- front office assistant
- function attendant
- function host
- guest service agent
- restaurant host
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
|Unit Code||Unit Title|
|SITHIND004||Work effectively in hospitality service|
|SITXHRM001||Coach others in job skills|
|SITHIND002||Source and use information on the hospitality industry|
|BSBWOR203||Work effectively with others|
|SITXWHS001||participate in safe work practices|
|SITXCOM002||Show social and cultural sensitivity|
|SITXCCS006||Provide service to customers|
|SITHIND001||Use hygienic practices for hospitality service|
|SIRXPDK001||Advise on product and services|
|BSBFIA301||Maintain Financial records|
|SITXWHS002||Identify hazards, assess and control safety risks|
|SITXFIN001||Process financial transactions|
|SITEEVT001||Source and use information on the event industry|
|BSBITU306||Design and produce business documents|
|SITTTSL002||Access and interpret product information|
Work placement forms part of this qualification and students are required to undertake 36 shifts (up to 360 hours) of work placement in an appropriate hospitality environment. Students are responsible for finding their own work placements. However, YBI has agreements with different organisations in case students need any assistance finding placements.
There are no entry requirements for this qualification however
All Students MUST
- Be 18 years of age or over; AND
- Have completed year 11 or equivalent; or with limited vocational experiences and sound workplace written communication skills
International Student MUST
- Have upper intermediate proficiency in English or an IELTS score of at least 5.5 (or equivalent).
Pathways from the qualification
After achieving this qualification candidates may choose to study, SIT40416 Certificate IV in Hospitality or SIT50416 Diploma of Hospitality Management or other SIT qualifications.
Mode of Course Delivery
67% face-to-face and 33% online
* During the COVID-19 pandemic all of our courses will be delivered 100% online to reduce the spread of the virus and safeguard the welfare of our students, staff and the community.
The Online Class timetable may differ from the actual(face-to-face) class timetable. The nature of student support and engagement may also vary during this online delivery period.
Please contact the college if you have any enquiries regarding the mode of delivery and the timetable